Tangled Roots Privacy Policy
Tangled Roots LLC (“Tangled Roots,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains what information we may collect when you visit tangledrootswellness.com, how we may use and protect that information, and the choices available to you.
By using this website, you acknowledge the practices described in this Privacy Policy.
Effective Date: July 1, 2026
Last Updated: July 26, 2026
Who We Are
Tangled Roots LLC is a behavioral health and wellness practice located in Buffalo Grove, Illinois.
Our website address is: tangledrootswellness.com
You may contact us at:
Email: hello@tangledrootswellness.com
Phone: 847-907-0799
Address: 1130 W Lake Cook Rd, Suite 210, Buffalo Grove IL 60089
Information We May Collect
The information we collect depends on how you interact with our website.
Information You Provide to Us
You may voluntarily provide personal information when you:
Complete a contact or consultation request form
Request information about our services
Apply for employment or submit professional information
Subscribe to practice news or educational updates
Communicate with us by email, telephone, or through the website
Use a link to request or schedule services through our client portal
This information may include your:
Name
Email address
Telephone number
Preferred method of contact
General reason for contacting us
Insurance or service-related information you voluntarily submit
Employment history, résumé, or professional credentials
Any other information you choose to provide
Please do not submit detailed clinical information, sensitive health information, Social Security numbers, payment card information, or emergency-related information through a general website contact form.
Submitting a contact form does not establish a therapist-client relationship.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.
This information may include:
Internet Protocol address
Browser type
Device type
Operating system
Approximate geographic region
Referring website
Pages viewed
Date and time of your visit
Time spent on the website
Links or buttons selected
General website usage and performance information
We may use this information to maintain the website, understand how visitors interact with it, improve accessibility and performance, detect security concerns, and evaluate the effectiveness of our educational or marketing content.
Contact Forms and Electronic Communications
Information submitted through a website form may be transmitted to members of our administrative or clinical team so that we can respond to your inquiry.
Although we take reasonable precautions to protect information submitted through our website, ordinary website forms and email may not be completely secure. Please limit your message to the information necessary for us to understand and respond to your request.
Do not use our website, email, social media accounts, or contact forms for emergencies or urgent mental health concerns.
If you are experiencing an emergency, call 911 or go to the nearest emergency room.
Client Portal and Scheduling Services
Our website may provide links to a third-party client portal, electronic health record system, scheduling platform, payment processor, or telehealth service.
Information entered directly into those platforms is governed by the privacy practices, security measures, and terms of the applicable service provider, as well as Tangled Roots’ clinical privacy policies and Notice of Privacy Practices when applicable.
Visiting our website or submitting a general inquiry does not automatically make you a client of Tangled Roots. A therapist-client relationship is established only after appropriate intake procedures, consent documents, and service agreements have been completed and accepted.
Protected Health Information
This website Privacy Policy applies primarily to information collected through our public-facing website.
Once you become a client, information created, received, or maintained in connection with your care may constitute protected health information. The use and disclosure of protected health information are addressed separately in our Notice of Privacy Practices, informed consent documents, and other applicable clinical policies.
Nothing in this website Privacy Policy is intended to replace or modify your rights under the Health Insurance Portability and Accountability Act, applicable Illinois law, or other privacy and confidentiality requirements.
Protected Health Information
This website Privacy Policy applies primarily to information collected through our public-facing website.
Once you become a client, information created, received, or maintained in connection with your care may constitute protected health information. The use and disclosure of protected health information are addressed separately in our Notice of Privacy Practices, informed consent documents, and other applicable clinical policies.
Nothing in this website Privacy Policy is intended to replace or modify your rights under the Health Insurance Portability and Accountability Act, applicable Illinois law, or other privacy and confidentiality requirements.
Cookies
Cookies are small files placed on your browser or device that help websites function and provide information about website activity.
Our website or its service providers may use cookies to:
Remember website preferences
Support basic website functions
Maintain security
Understand website traffic
Measure website performance
Improve the visitor experience
Evaluate outreach or advertising efforts
You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
Website Analytics
We may use third-party analytics services to understand general website traffic and visitor behavior.
These providers may collect information such as your device type, browser, approximate location, pages visited, and interactions with the website. Analytics information is generally used to evaluate trends and improve the website rather than to provide clinical services.
Where available, we may configure analytics services to reduce or limit the collection of identifying information.
Embedded Content and External Links
Our website may contain embedded videos, maps, social media content, articles, scheduling tools, or links to websites operated by third parties.
Embedded content may function as though you visited the third-party website directly. Those third parties may collect information, use cookies, or track your interaction with their content according to their own privacy policies.
Tangled Roots is not responsible for the privacy, security, content, or practices of independently operated websites or platforms. We encourage you to review the privacy policy of any third-party service you use.
Social Media
Tangled Roots may maintain professional social media accounts.
Interactions with our social media pages, including following, liking, commenting, sharing, or sending a direct message, may be visible to the public or to the applicable social media company.
Social media interactions are not confidential and do not establish a therapist-client relationship. We do not provide therapy, crisis support, or individualized clinical advice through social media.
Current and former clients should carefully consider whether interacting publicly with our social media accounts could affect their privacy.
How We Use Information
We may use information collected through our website to:
Respond to questions and consultation requests
Provide information about our services
Assist with scheduling or directing you to the appropriate provider
Communicate about employment or professional opportunities
Maintain and improve our website
Analyze general website traffic and performance
Protect the security and integrity of our website
Prevent spam, fraud, or misuse
Comply with legal, regulatory, or administrative obligations
Enforce our website terms and policies
Communicate practice updates when you have requested them
We will not use information submitted through our website to provide a diagnosis or individualized treatment through the website itself.
How We May Share Information
We do not sell your personal information.
We may share limited information with vendors or service providers that assist us with functions such as:
Website hosting
Website maintenance
Secure communication
Scheduling
Client portal services
Electronic health records
Payment processing
Email delivery
Analytics
Spam prevention
Information technology and cybersecurity
Legal, accounting, or compliance support
These parties may access information only as reasonably necessary to perform services for us and are expected to protect it according to their contractual and legal obligations.
We may also disclose information when reasonably necessary to:
Comply with a law, regulation, subpoena, court order, or lawful governmental request
Protect the rights, safety, or property of Tangled Roots, our staff, our clients, or others
Investigate suspected fraud, security incidents, or misuse of the website
Complete a merger, restructuring, acquisition, or transfer of business assets, subject to applicable confidentiality requirements
Clinical information is subject to additional confidentiality protections and will be handled in accordance with our Notice of Privacy Practices and applicable law.
Data Retention
We retain website-related information only for as long as reasonably necessary to fulfill the purposes described in this policy, respond to inquiries, maintain business records, protect website security, and comply with legal or regulatory obligations.
Retention periods may vary based on the type of information, how it was collected, and why it is maintained.
Information maintained as part of a client’s clinical or billing record is subject to separate record-retention requirements.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect information under our control.
However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. You should use caution when submitting information electronically and avoid sending highly sensitive information through ordinary email or general website forms.
Children’s Privacy
Our public website is intended for a general audience and is not designed to collect personal information directly from children.
A parent or legal guardian should complete general website inquiries on behalf of a minor when appropriate. Clinical services provided to minors are governed by separate consent, authorization, confidentiality, and privacy requirements.
If we learn that personal information was submitted directly by a child through the public website without appropriate authorization, we may take reasonable steps to delete it.
Your Privacy Choices
Depending on the circumstances and applicable law, you may contact us to request that we:
Confirm whether we maintain personal information submitted through the website
Correct inaccurate contact information
Delete information that we are not legally or operationally required to retain
Stop sending optional practice or marketing communications
Provide additional information about how your website information has been used
These website-related rights are separate from the rights you may have regarding clinical records or protected health information. Requests involving clinical records must be handled under our Notice of Privacy Practices and applicable healthcare privacy laws.
To make a privacy request, contact us at hello@tangledrootswellness.com.
We may need to verify your identity before completing certain requests.
Email and Marketing Preferences
You may unsubscribe from optional marketing or informational emails by using the unsubscribe link included in the message or by contacting us directly.
You may still receive administrative, scheduling, billing, legal, or service-related communications when necessary.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is not a uniform industry standard for responding to these signals, our website may not respond to every Do Not Track request.
You may manage cookies and tracking preferences through your browser settings and any cookie controls made available on our website.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our website, services, technology, vendors, or legal obligations.
When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.
Your continued use of the website after an updated policy is posted indicates your acknowledgment of the revised policy.
Contact Us
Questions or concerns regarding this Privacy Policy may be directed to:
Tangled Roots LLC
1130 W Lake Cook Rd, Suite 210
Buffalo Grove, Illinois 60089
847-907-0799
hello@tangledrootswellness.com
For questions concerning your clinical records, confidentiality rights, or protected health information, please refer to our Notice of Privacy Practices or contact our practice directly.